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Category: Imperial Valley

Imperial, California - IID wishes to alert customers that fraudulent scams are being reported by utility consumers in the district’s service area.

Unscrupulous individuals are posing as utility employees in an attempt to contact customers—over the phone, in person and through email—threatening to turn off their electricity if the customer does not immediately pay or provide financial information.

If you are contacted by anyone who threatens something like this, it is likely fraudulent activity. IID does not contact residential customers and ask for a pre-paid credit card over the phone. If your electric account is delinquent, IID will notify you—in writing—before your service is shut-off for non-payment. IID will, on occasion, contact business customers over the phone; however, the district will not ask you to purchase a pre-paid credit card to make a payment.

Customers should not provide any financial information by phone unless they have initiated the conversation.

If you receive a phone call that makes you feel uncomfortable, IID encourages you to call the district directly at 1-800-303-7756. You can speak with a representative about your account and verify if IID was attempting to contact you. Some scammers will call customers with a similar phone number, or from a line that has been masked to look like it is from IID. Do not be fooled by these imposters.

To protect your identity and avoid being the victim of fraud, IID advises customers to not provide financial information over the phone, email or in any other fashion, unless the customer is the one who initiates the conversation.

Tips to avoid fraud